Privacy Policy

1. Introduction

We provide computer systems design, integrated energy systems and related professional and technical services for residential, commercial and industrial customers. This Privacy Policy applies to information collected through our website, our mobile and remote monitoring platforms, email, telephone, in-person consultations, and our project management processes. We describe here the categories of information we process, the purposes for which we process it, and the rights you may exercise under applicable law. We encourage you to read this policy in full before sharing any personal information with us. If you have questions about any part of this policy, please contact our team at helpdesk@stevilesdyn.buzz or by telephone at +16018649979.

2. Information We Collect

We collect two broad categories of information: information you provide directly and information we gather automatically. Information you provide includes your name, email address, telephone number, postal address, property address, utility account details, electricity consumption data, building characteristics, and any details you share during site assessments, consultations or service requests. We also collect information you provide when you submit our contact form, request a quote, sign a service agreement, or communicate with our support team.

Automatic information includes your browser type, operating system, the pages you visit, the date and time of your visit, your device type, and general location data derived from your IP address. We combine information you provide with information we collect automatically where that combination helps us deliver better service. We only collect the information that is reasonably necessary for the purposes described in this policy, and we avoid gathering data that serves no clear business need.

In connection with our monitoring and maintenance services, we may also collect performance data about the equipment we install, including generation output, battery state of charge, inverter status and system alerts. This technical data is used to keep your system operating at design levels and to identify faults before they interrupt your power. We treat this information with the same care as any other personal data we hold.

3. How We Use Information

We use your information to deliver the services you request, including system design, installation, commissioning, maintenance and monitoring. We use contact details to respond to inquiries, prepare quotes, schedule assessments, send project updates and provide support. We use consumption and site data to size equipment, model performance and verify savings against our projected output.

We may use aggregate or de-identified information to improve our services, train our teams and enhance our monitoring platforms. Where required, we may use your information to comply with legal obligations, resolve disputes, enforce agreements and protect the safety and security of our customers, staff and infrastructure. We do not sell your personal information to any third party, and we do not use your information for marketing purposes unless you have given us clear permission to do so.

4. Legal Basis for Processing

Depending on the context and applicable law, we process personal information on several legal bases. We process information to perform a contract with you, such as when we deliver an installation or maintenance service you have ordered. We process information with your consent where the law requires it, and you may withdraw that consent at any time without affecting the lawfulness of processing that took place before your withdrawal.

We process information for our legitimate interests, including operating our business, improving our services, preventing fraud and ensuring network security. We also process information to comply with legal obligations such as tax, accounting, safety and utility interconnection requirements. Where a legal basis is required and none of the above applies, we will seek your explicit consent before processing your information.

5. Information Sharing and Disclosure

We share personal information only as needed to operate our business and provide our services. We share information with our subcontractors, licensed electricians, engineering partners and utility providers who support the delivery of your project. We share information with service providers who host our website, process payments, manage email and operate our monitoring platform, subject to confidentiality obligations.

We may disclose information when required by law, regulation, legal process or governmental request, or when we believe disclosure is necessary to protect our rights, your safety or the safety of others. In the event of a merger, acquisition or sale of assets, customer information may be transferred as part of the transaction. We never sell your personal information, and any sharing we do is limited to what is needed for the purposes described in this policy. Before sharing data with a new partner, we review their policies and require contractual protections that match our own standards.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy. Contract, billing and project records are retained for the period required by applicable tax and accounting regulations. Monitoring and performance data are retained for the duration of your service agreement and for a reasonable period afterward to support warranty and maintenance obligations.

Website logs and analytics data are retained for a shorter period, typically no more than two years. When information is no longer needed, we delete it or convert it to an anonymous form so that it can no longer identify you. We review our retention schedules periodically to ensure they remain appropriate and in line with industry practice.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep the site secure and understand how visitors use our pages. We use session cookies that expire when you close your browser and persistent cookies that remain until their expiration date. We use these technologies for basic site functionality, for analytics and for security purposes.

You can control cookies through your browser settings, including blocking or deleting cookies altogether. Please note that disabling cookies may affect some parts of our website, such as preferences and form behavior. We do not use advertising cookies or third-party ad tracking on this site. For more details on how we measure site activity, please see the next section.

8. Analytics and Measurement

We use analytics tools to understand how visitors interact with our website so we can improve its design and usefulness. These tools collect information such as the pages visited, time spent on each page, referring links, device type and approximate geographic region. This information is collected in an aggregated form and does not identify you personally in most cases.

We configure our analytics services to respect privacy, including the use of data retention limits and the exclusion of personal identifiers where possible. We review analytics reports to shape our content, find errors and measure the performance of our online materials. We do not combine analytics data with personal information unless required for security or legal purposes.

9. Data Security Measures

We apply technical, administrative and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure or destruction. Access to customer information is limited to personnel who need it to perform their duties. We use encryption in transit and at rest where appropriate, maintain access controls and authentication requirements, and conduct periodic reviews of our security practices.

Our monitoring platform requires authenticated accounts and logs access activity. We train our staff on privacy and security expectations and require our partners and subcontractors to follow equivalent standards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work continuously to keep our safeguards strong and current. If a security gap is found, we patch it promptly and review our processes to prevent a repeat.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding the personal information we hold about you. These rights may include the right to access the information we hold, to correct inaccurate data, to request deletion, to restrict or object to certain processing, and to receive your data in a portable format. You may also have the right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at helpdesk@stevilesdyn.buzz. We will respond within the timeframe required by applicable law, and we will verify your identity before acting on your request. We do not discriminate against customers who exercise their privacy rights, and we will not withhold service because you chose to ask about your data.

11. Privacy for Children

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us at helpdesk@stevilesdyn.buzz and we will take steps to delete that information promptly.

Where we learn that information was provided by a child, we will remove it from our systems without undue delay. Parents and guardians are encouraged to supervise their children online and to contact us with any concerns about the privacy of a minor. Our commitment to protecting children is part of our broader commitment to handling all personal information responsibly.

12. International Data Transfers

Our operations, servers and service providers are located in the United States, and your information may be processed and stored there. If you access our website or services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

We take steps to ensure that any international transfer of personal information is subject to appropriate safeguards, including contractual protections and security requirements. By using our services, you acknowledge and agree to the transfer and processing of your information in these jurisdictions. We will comply with applicable data protection laws regarding the transfer of personal information across borders.

13. Third-Party Services and Links

Our website may contain links to third-party websites, applications and services, including utility portals, financing partners, manufacturers and industry resources. We do not control the privacy practices of these third parties and are not responsible for their content or policies. When you leave our website, the information you share is governed by the third-party privacy policy rather than this policy.

We encourage you to review the privacy policies of any external service before providing your information. Our inclusion of a link does not imply endorsement of the third party or its practices. Please exercise judgment and caution when browsing linked websites, and contact us if you have concerns about a link on our site.

14. Third-Party Processors and Subcontractors

We engage a limited number of third-party processors to support our business operations. These processors include cloud hosting providers, email and communication services, analytics platforms, payment processing services, and project management tools. Each processor receives only the information necessary to perform its function, and each is bound by contractual terms that restrict the use of your information to the purposes we specify.

We review our processor agreements and require our partners to maintain reasonable security measures. We remain responsible for the handling of your information even when it is processed on our behalf by a third party. A full list of current processors is available on request, and we will provide reasonable detail about how each processor supports our services.

15. Data Breach Notification

If a data breach occurs that is reasonably likely to create a risk to your rights or privacy, we will notify the relevant supervisory authorities and affected individuals as required by law. Our notification will describe the nature of the breach, the categories of information affected, the measures we have taken to address it, and the steps you can take to protect yourself.

We maintain an incident response plan that includes containment, investigation, remediation and reporting steps. We log and review security incidents regularly to improve our defenses. We encourage you to report any suspected unauthorized use of your account or personal information to helpdesk@stevilesdyn.buzz as soon as you become aware of it.

16. Automated Decision Making

We do not use automated decision making, including profiling, that produces legal effects concerning you or similarly significant effects. We may use automated tools to generate performance reports, detect equipment faults and monitor system health, but these tools support our engineers rather than make decisions about you as a person.

Where we use automation to support a decision, a member of our team reviews the outcome before it affects your service. If we ever introduce automated decision making with legal or similarly significant effects, we will inform you and provide a way to request human review of any automated decision.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. When we make material changes, we will update the effective date at the top of this page and post a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after the effective date of a revised policy constitutes acceptance of the revised terms. If we make changes that require your consent under applicable law, we will seek that consent before implementing the changes. Historical versions of this policy can be provided on request.

18. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us. You may reach our privacy team by email at helpdesk@stevilesdyn.buzz or by telephone at +16018649979. You may also write to us at our registered address.

We aim to respond to privacy inquiries within a reasonable time and no later than thirty days after we receive your message. Thank you for trusting STEVILES DYNAMIC ENERGY LLC with your information.